Refund Policy

Effective Date: July 9, 2026

This Refund Policy explains how SnapSticker handles credit purchases, failed generations, duplicate charges, and billing errors.

1. Credits Are Digital Consumables

SnapSticker sells digital credits that can be used for sticker pack generation. Credits are available in the account after payment confirmation and are consumed when you generate sticker packs.

  • Unused credits are not refundable.
  • Consumed credits are not refundable.
  • Credits have no cash value and cannot be transferred or redeemed for money.

2. Failed Generations

If a sticker generation attempt fails after a credit is deducted, SnapSticker will automatically return the credit when the backend can confirm the failure. This automatic credit return is the primary remedy for failed generation attempts.

Generation quality can vary because results are produced by AI. Dissatisfaction with a generated style, facial expression, composition, or wording does not make consumed credits refundable.

3. Billing Errors

Duplicate charges, incorrect charges, unauthorized charges, or payment provider errors may be eligible for refund after review.

  • Refunds, when approved, are generally returned to the original payment method through the payment provider.
  • Approved refunds may remove or reverse any related credits.
  • Payment provider and bank processing times may vary.

4. How to Request Review

For billing questions, contact support@snapsticker.ai with your account email, approximate purchase date, purchase amount, and a brief description of the issue.

We may ask for additional information to confirm the transaction and prevent fraud.

5. Fraud, Abuse, and Chargebacks

We may deny refunds, suspend accounts, revoke credits, or restrict future purchases if we believe a request involves abuse, fraud, unauthorized account activity, Terms violations, or excessive chargebacks.

6. Changes and Contact

We may update this Refund Policy from time to time. Updated terms apply to purchases made after the effective date unless law requires otherwise.

Questions can be sent to support@snapsticker.ai.